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Terms and Conditions





Lollipop's Playland Castle Hill Terms & Conditions
 
HOW TO BOOK YOUR PARTY Simply select the party package you would like and decide if you want any extras for the children or platters for the adults. Then either book online, phone or visit in person to discuss the date and time you would like with our party coordinator. You need to pay a $100 deposit with your booking to guarantee your party time. Your booking is not confirmed, and your time is not guaranteed, until you have paid your $100 deposit. The deposit is not refundable. If you reschedule your party within 2 weeks of the booked date, a rebooking charge of $100 will apply. For larger parties, multiple party rooms can be booked. Please call our party coordinator for details.
 
HOW TO PAY FOR YOUR PARTY All accounts must be paid in full on arrival at the Playland by Cash, Eftpos, Visa, or Mastercard. Personal cheques are not accepted. School cheques and Playgroup cheques are accepted, but only by prior arrangement. Babies under 12 months are free. Adults attending the Party are also free. All children attending the party will be charged the full party price. Siblings not attending the Party, but coming for a casual play, will be charged the casual rate.
 
WHAT DO YOU NEED TO DO BEFORE YOUR PARTY? Please call 9680 8868 to confirm the total number of children attending the party no later than 3 days prior to your party. Changes to numbers may not be accepted after that. If you do not confirm numbers your original estimate will be taken as your confirmed numbers. A $10 no show fee applies to any child who does not show after the numbers are confirmed. Adult Platters and Party Extras should please be ordered when you confirm numbers. Each adult platter serves approximately 6-8 people. Orders placed with less lead time will be honoured where possible. Please complete the Party Attendance form and hand it to reception staff on arrival or email it prior to castlehill@lollipopsplayland.com.au
 
HOW YOUR PARTY WILL RUN You have the exclusive use of your Party room for 1 hour starting from the start time of your party. When your food is ready your host will make a PA announcement inviting the children into the Party room. The Party host will serve the food and drinks, lead games and activities, arrange café purchases for all the parents attending the party, take the photo and cut the cake to finish the hour in the Party room. Afterwards all your guests move into the Playland and have unlimited play. No food or drink may be brought into the Playland. If you bring your own lolly/loot bags you must hand them out as the children are leaving. If your party children take lollies into the play equipment you may incur a $20 cleaning charge. We can provide a cake if required. You may bring your own cake if you wish however it must be NUT FREE and only cut/consumed in your party room. All children must wear socks for hygiene and safety reasons.
 
YOUR RESPONSIBILITY Lollipop's Playland has been designed for safe and enjoyable use by children 0-11 years. However, be aware there are inherent risks involved in indoor play and the use of play equipment. Parents and caregivers (minimum 18 years of age) must provide adequate supervision of all their party children and are responsible at all times for their children’s actions. Lollipop’s staff provide general supervision of the Playland only. Lollipop’s Playland accepts no responsibility for damage or injury resulting from use of the Playland, or lost or stolen articles.
 
CONDITIONS OF USE OF VOUCHERS, DISCOUNTS, AND SPECIAL OFFERS Please see information under our Entry Prices tab.

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